Shipping policy
Damaged / Lost Items are ultimately the responsibility of the carrier. Any claim for lost or damaged parcel must go through the carrier (USPS, UPS, FedEx, DHL) as they have the sole and final discretion on whether a claim will be granted. If a package is lost or shows it has been delivered but you have not received it, you must initiate an investigation with the carrier before contacting us. We will only issue a replacement (or refund if a replacement is no longer available) if the carrier grants us a claim. If your package arrives to you with noticeable damage to the outer shipping box, you must document the condition of the package and unboxing of the item to prove that it was damaged in transit. If you do not document this, the carrier will not issue a claim and subsequently Slapco cannot remedy the situation. While we understand these things happen, we do need to adhere to third-party (the carriers’) policies. Should you need our assistance with a claim, please contact us at any time and we will help as best we can.
Handling time for custom items is between seven (7) to ten (10) business days. Business days (or working days) are Monday through Friday excluding holidays. If you have placed an order for in-stock items only and have not received a shipment confirmation within 5 business days, please contact us and we will provide you with an update.
Orders only ship complete so please be mindful when placing an order that contains a mix of in-stock and custom items. If you have accidentally placed an order for a mixture of in-stock and custom items and would like to receive your in-stock items sooner, we are happy to accommodate, however, please be aware that shipping will need to be recalculated and there will almost certainly be a difference in cost. Please contact us so that we can determine what the difference in freight cost will be and so that we can work with you to split the order.
International orders may be subject to import duties and are solely the responsibility of the buyer (you). Please familiarize yourself with local import tariffs and taxes before placing an order as we have no involvement or control over this process outside of the US. It is a firm policy to not doctor, exaggerate, or falsify declared values on items we are sending outside of the US, so please do not contact us asking to do so. The answer is no.
If you need any clarification about how any of these policies might affect an order you are placing with us, please contact us before placing the order with any questions you may have.
Slapco
sales@slapco.co
Handling time for custom items is between seven (7) to ten (10) business days. Business days (or working days) are Monday through Friday excluding holidays. If you have placed an order for in-stock items only and have not received a shipment confirmation within 5 business days, please contact us and we will provide you with an update.
Orders only ship complete so please be mindful when placing an order that contains a mix of in-stock and custom items. If you have accidentally placed an order for a mixture of in-stock and custom items and would like to receive your in-stock items sooner, we are happy to accommodate, however, please be aware that shipping will need to be recalculated and there will almost certainly be a difference in cost. Please contact us so that we can determine what the difference in freight cost will be and so that we can work with you to split the order.
International orders may be subject to import duties and are solely the responsibility of the buyer (you). Please familiarize yourself with local import tariffs and taxes before placing an order as we have no involvement or control over this process outside of the US. It is a firm policy to not doctor, exaggerate, or falsify declared values on items we are sending outside of the US, so please do not contact us asking to do so. The answer is no.
If you need any clarification about how any of these policies might affect an order you are placing with us, please contact us before placing the order with any questions you may have.
Slapco
sales@slapco.co