Refund policy

All Sales Are Final
Due to the custom nature of our business, all sales are final. A replacement can be arranged for you if your order arrives damaged or somehow defective. For any inquiries related to your order, please feel free to email us at sales@slapco.com.

Lost and Damaged Parcels
If you believe your order was lost in transit please contact us AND the carrier transporting the package so that they can initiate a claim and so that we can re-produce your order as quickly as possible. Please inspect your order upon receipt and contact us immediately if the item is defective or was damaged in transit. We do have a small window to work with carriers like USPS, UPS, and Fedex to file a claim so the faster we can get them to investigate the issue with your shipment, the faster we can get a replacement out to you!

Refunds
Generally we do not offer refunds as all orders are special order items. If you are dissatisfied with your purchase, please email us so that we can see if there is any way to make it right. If you believe you are due a refund, please submit a claim within 14 days of receipt of your order. If a refund is approved, please allow 3-5 business days for the refund to be credited to your original method of payment. Any custom item that requires a digital proof or mockup is subject to a 50% cancellation fee if a refund is granted after the proof has been generated and before the item has shipped.