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Frequently Asked Questions
Have a question before placing your order?
Here's some of the most common ones we receive. If you don't see an answer to your question(s) here please feel free to reach out to us by hitting the chat button on this page, the contact form on this site, or reach out to us on Instagram or Facebook!
How long will it take to get my order?
Believe it or not, a lot of that depends on you! After placing your order, we will prepare a digital proof (ie. mockup) for your approval. If you do not request any changes within 3 days of receiving your proof, your order will be automatically approved.
Once you approve your proof (or it is automatically approved), your order will be sent to the production queue and produced within 5-7 business days.
Will I receive a proof / mockup before my banners are produced?
You sure will! Within 1-2 business days after receiving your order you will receive a digital proof.
Once your proof has been sent, you will have 3 days to approve it or request changes. If we do not receive a response within 3 days, your order will be automatically approved and moved to the production queue.
I need to order a quantity, size, or material that I don't see listed on your website.
We handle "special projects" all the time. Feel free to request a quote here or shoot us a message on Instagram or Facebook, the chat function on this site, or contact us here.
Can you get my order to me in time for an event I have coming up?
We can certainly try! In most cases, we do not charge a rush free so if you're on a time crunch, feel free to shoot us a message on Instagram or Facebook, the chat function on this site, or contact us here.
Do you ship outside of the US?
At the moment, no but we will be adding more shipping options in the very near future. Watch this space!